1. Purchase terms: When you purchase Kawendi Personalized Children's Toys brand products on our platform, you agree to abide by these terms and conditions. You must ensure that the personal information provided is accurate and complete to complete the purchase transaction successfully. The purchase behavior means acknowledging and accepting the product's price, specifications, description, and other related information and promising to pay the payment in time according to the agreed payment method. Suppose the order cannot be processed generally due to incorrect information you provided or payment failure. In that case, we have the right to cancel the order and will not bear any responsibility.
2. Product information and description: We are committed to providing accurate and detailed product information and description, but due to factors such as product updates, shooting angles, and display device differences, the actual product may differ from the pictures and text descriptions. This difference usually does not affect the main functions and characteristics of the product. However, if you think that the product you received is seriously inconsistent with the description and the discrepancy is not a reasonable difference, please get in touch with our customer service within the specified time, and we will verify and handle it according to the specific circumstances.
3. Intellectual property: The design, trademarks, logos, packaging, promotional materials, etc., of the Kawendi brand and all its products are protected by intellectual property laws. Without our written authorization, you may not copy, disseminate, modify, sell, or use for other commercial purposes in any way. When you purchase a product, you only obtain the right to use the product, not the ownership of the intellectual property rights. Any infringement of our intellectual property rights will be subject to legal liability by the law.
4. After-sales service: We attach great importance to the after-sales experience of our customers. If you have any questions, problems, or suggestions about the purchased products, please get in touch with our customer service team within a reasonable time. We will provide after-sales services for product quality issues such as return, exchange, and repair according to the specific circumstances. However, please note that the premise of after-sales service is that you comply with these terms and conditions and the instructions and precautions for using the product. If the damage or failure of the product is caused by your improper use, human damage, or other reasons other than the quality of the product itself, we may not be able to provide free after-sales service.
5. Privacy policy: We respect and protect your privacy. When purchasing products or using our services, we may collect, use, and store your personal information, which will only be used to process orders, provide after-sales services, improve user experience, and communicate with you as necessary. We promise to strictly abide by relevant laws and regulations and take reasonable security measures to protect the security of your personal information and prevent information leakage, abuse, or illegal acquisition. For specific privacy policy details, please refer to the relevant instructions on our platform.
6. Restrictions and disclaimers: In any case, we will not bear any direct, indirect, incidental, special, or consequential liability for losses or damages caused by force majeure events (such as natural disasters, wars, government actions, etc.), third-party service providers (such as logistics delays, payment system failures, etc.) or your behavior (such as violation of these terms and conditions, improper use of products, etc.). In addition, we reserve the right to modify and interpret these terms and conditions to the extent permitted by law. The modified terms and conditions will be published on the platform, and your continued use of our services will be deemed to accept the modified content.
7. Dispute resolution: If you and we have a dispute over these terms and conditions or matters related to products and services, you should try to resolve it through friendly negotiation. If the negotiation fails, both parties agree to submit the dispute to the People's Court with jurisdiction for litigation resolution. During the dispute resolution period, except for the disputed part, both parties shall continue to perform other non-disputed terms in these terms and conditions.