1. Delivery range: Our Kawendi personalized children's toy brand products provide delivery services to many countries and regions worldwide through international logistics. However, due to the complexity of global logistics and unique circumstances in some regions, there may be some areas where delivery is temporarily unavailable. Before placing an order, please confirm whether your delivery address is within our range. If the order cannot be delivered because the address is not within the delivery range, we will communicate with you in time and assist you in handling it.

2. Delivery method and time: We cooperate with many well-known international logistics partners to provide a variety of delivery methods for you to choose from according to different destinations and customer needs, including but not limited to international express delivery, postal parcels, etc. Each delivery method's transportation speed, freight, and service scope may differ. You can choose according to your actual situation when placing an order. Delivery time: The delivery time of international logistics will be affected by many factors, such as the geographical location of the destination country or region, customs clearance process, logistics and transportation conditions, etc. Generally speaking, the delivery time of international express delivery is relatively short, usually within 5-8 working days; the delivery time of postal parcels may be slightly longer, about 10-15 working days. However, please note that the above time is for reference only, and the actual delivery time may be delayed due to various unforeseen factors. We will try our best to ensure your order can be delivered on time. Still, we will not bear additional responsibility for delivery delays caused by force majeure or other uncontrollable factors.

3. Freight calculation: The calculation of freight will be determined based on the delivery method you choose, the weight and volume of the goods, and the destination country or region. When you place an order, the system automatically calculates and displays the corresponding freight amount based on your order information. We promise that the freight collection will follow the principles of fairness and rationality, and there will be no hidden fees. However, since international logistics costs may be adjusted due to fuel price fluctuations and exchange rate changes, we reserve the right to modify the freight accordingly when necessary. Still, we will publicly notify on the platform in advance.

4. Customs clearance: Customs clearance procedures may be required for orders for international logistics transportation in the destination country or region. The requirements and procedures for customs clearance vary from country to country, and you may need to provide some necessary documents or information, such as ID number, recipient name, address, etc. We will do our best to assist you in completing the customs clearance procedures. Still, as the recipient, you also need to actively cooperate with the relevant customs requirements to ensure the smooth progress of the customs clearance process. If the customs clearance is blocked or additional costs are incurred due to inaccurate or incomplete information you provide, you will bear the corresponding responsibility.

5. Package tracking and inquiry: To inform you of your order's delivery status, we provide package tracking and inquiry services. After your order is shipped, we will provide you with the logistics tracking number by email or SMS. You can enter the tracking number through our official website or the designated logistics inquiry platform to query the transportation location and status of the package in real-time. If you encounter any problems or have any questions during the package tracking process, please get in touch with our customer service staff; we will be happy to answer you.

6. Delivery abnormality handling: During the delivery process, some abnormal situations may occur, such as package loss, damage, or delay. If you find the package abnormal, please contact our customer service team immediately and provide relevant supporting materials, such as screenshots of logistics tracking information, photos of package damage, etc. We will actively communicate and coordinate with logistics partners, investigate and verify the situation, and provide you with corresponding solutions according to the specific situation, such as reissue, refund, or compensation.