1. Scope of application: This return policy applies to all orders involving international transportation of Kawendi personalized children's toys purchased through our online platform or offline channels. No matter where you are, you are subject to this policy and protection as long as you purchase our products.

2. Return conditions: Quality issues: If the product you received has manufacturing defects, damage, or other quality problems, please get in touch with our customer service team within 15 days of receiving the goods. You need to provide precise product photos, videos, or other relevant supporting materials so that we can verify the situation. Once confirmed that it is a quality problem, we will arrange a return refund or exchange for you. Wrong goods sent: If the goods you received do not match those you ordered, please get in touch with us within 3 days after signing for them. Please be sure to keep the original packaging, accessories, and related certificates for the goods. After verification, we will resend the correct goods to you as soon as possible and bear the corresponding shipping costs. Other exceptional circumstances: In some special circumstances, such as force majeure that causes the goods to be unable to be used commonly, we can also accept return applications after evaluation and confirmation. However, sufficient evidence and explanation are required for such situations.

3. Return process: Apply: You can contact us through our official website, customer service email, or phone to apply for a return. Please explain in detail the reason for the return, the order number, product information, and your contact information in the application. Review and confirmation: Our customer service team will contact you within 2 working days to verify the relevant situation after receiving your application. You may be asked to provide more information or supporting materials if necessary. Arrange return: After review and confirmation that the return is possible, we will provide you with a return address and instructions. You must package the goods appropriately and ensure they are not damaged during return transportation. At the same time, please keep the logistics documents for return for inquiry. Refund or exchange processing: When we receive the returned goods and confirm they are correct, we will refund or exchange them according to your application. The refund will be returned to your payment account within 7 working days; if you need to exchange the goods, we will re-ship them for you within 3 working days after confirming receipt.

4. Regulations related to international transportation: Freight: If the return is due to our reasons (such as quality problems, wrong goods, etc.), we will bear the return freight and re-shipment freight (if a replacement is required). If the return is due to your reasons (such as dislike, wrong purchase, etc.), the return freight must be borne by you. Customs duties and taxes: Customs duties and taxes may be involved for returned goods transported internationally. If our reasons cause the return, we will try our best to assist you in handling related tax matters; if the return is due to personal reasons, you must bear the customs duties and taxes that may be incurred. Shipping time: The return time for international transportation may vary depending on factors such as region and mode of transportation. Generally, the return shipping time may take 2-3 working days; please be patient. We will pay close attention to the return logistics information and communicate with you promptly.

5. Notes: Before returning, please ensure that the product is in its original condition, unused, undamaged, and comes with complete accessories, instructions, warranty cards, and other related items. If the product has been used or damaged, it may affect your return application. Please follow the return address and return instructions we provide to avoid loss or damage of goods due to the wrong address or improper packaging. If you have any questions or suggestions about the return policy, please get in touch with our customer service team; we will serve you wholeheartedly.